Returns Policy
Spiceess.com
We want you to love our spice drops and extracts! If something isn’t right, we’ll make it better.
Eligible Returns
We accept returns only if:
- You received the wrong product
- The product was damaged or leaked on arrival
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The seal was broken or the item was tampered with
Proof required: Please send us clear photos or videos within 48 hours of delivery.
Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Products returned after 48 hours
- Items without original packaging
How to Request a Return
- Email us at support@spiceess.com
- Mention your Order ID and the issue
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Attach clear photos/videos of the product
We’ll review and get back to you within 2 business days.
Refund Policy
Spiceess.com
Your satisfaction is our priority. If a refund is required, we’ll process it smoothly based on our return criteria.
When We Issue Refunds
Refunds will be initiated if:
- The product was damaged or defective at the time of delivery
- You received the wrong item
-
The return request was approved and the item is eligible (unused, sealed)
Refund Timeline
- Once approved, your refund will be processed within 7 working days
- Refund will be made to your original payment method (e.g. UPI, card, net banking)
-
No cash refunds for COD orders. If accepted, store credit may be offered.
Refund for Non-Returnable Items
If the product is non-returnable (e.g., food-grade items), refund may still be issued without return, in special cases like:
- Proven damage/leakage
-
Delivery errors
Important Notes
- Shipping charges (if any) are non-refundable
- Partial refunds may apply in case of partial order issues
-
Refund requests after 48 hours of delivery may not be accepted
Need Help?
For refund queries, contact us at:
support@spiceess.com
Non-Refundable Items
To maintain safety and hygiene, the following items are not eligible for return or refund:
Products that are:
- Opened, used, or tampered with
- Returned after 48 hours of delivery
- Without original packaging or seal
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Purchased under “Sale” or Discount offers (unless damaged)
Important:
Spice drops and oil extracts are consumable products, and refunds are only granted in special cases like:
- Wrong item sent
-
Transit damage (must be reported with photo evidence)
For questions, email: support@spiceess.com
